TitleServices Resident Engineer
LocationSandvine UAE
Department NameGlobal Services
External Description
Transform the way the world runs networks
Transform the way the world runs networks
As a member of the Resident Engineers team you will reside at the customer’s location. As a Resident Operations Engineer you will be performing installation and operations based activities. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment while also communicating the features and benefits of Sandvine solutions.  Issues that are outside of your knowledge domain will be escalated to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution. 
 
The Job
  • Daily monitoring of system health, logs , alarms with a sense of urgency when issues arise
  • Analyze & troubleshoot critical Applications traffic and detect problems through the use of essential software tools (traffic sniffers, simulators, traffic detection, MRTG, PRTG, SNMP polling, logs)
  • Lead the analysis/discussion with other departments in order to solve and prevent issues
  • Accountability for Case management and ensuring that they are resolved
  • Establish relationship with technical team to facilitate design and development of new applications for monitoring network performance and operations
  • Maintain documentation for projects with Sandvine to keep the documentation up to date
  • Assist with communication, consultation, coordination, escalation, and leadership to address cases with Sandvine Customer Support
  • Act as the liaison and advocate between customer operations personnel and Sandvine customer support, including the Account Management team and engineering staff
  • Provide knowledge transfer to customer
What skills you bring
  • BS or MS (or equivalent) degree in Engineering or Computer Science
  • Minimum 5 years of experience in networking and data communications industry with different operator networks and/or vendors for Wireline (Cable, DSL, FTTx etc) and Wireless (Satellite, WiFi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS etc)
  • Good understanding of end-to-end network call flows, as well as relevant technologies & protocols (DHCP, RADIUS, DIAMETER, GTP/GTP-C, BGP, SOAP, REST, LDAP, etc)
  • Commanding knowledge of unix based operating systems such as Linux, FreeBSD etc
  • Excellent technical background with a strong understanding of networking (specifically IP related technologies)
  • Excellent demonstrated customer interaction skills in a technical or professional services type role
  • Excellent oral and written communication and presentation skills
  • Excellent troubleshooting and investigation skills
 
About Sandvine

Networks are evolving, and operators need to keep up. At Sandvine, we’re working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter – all while exceeding their expectations.
As a Sandviner, you’ll take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.

What Can You Expect From Us
  • Competitive salary
  • Benefits and vacation from day one
  • Commitment to employee health and well-being (e.g. on-site chiropractor and massage therapist, work from home opportunities, monthly fitness challenges)
  • International travel opportunities (role-dependent)