TitleServices, Resident Engineer
LocationSandvine UAE
Department NameGlobal Services
External Description
Transform the way the world runs networks
 
The Opportunity 


As a Resident Operations Engineer you will be performing operations based activities. You’ll use your excellent attention to detail and investigative skills to monitor, identify and lead to resolution potential issues on a high availability production environment while also communicating the features and benefits of Sandvine solutions.  Issues that are outside of your knowledge domain will be escalated to Sandvine’s customer support for further investigation while you play a key role in communicating status updates to the customer and scheduling further investigation activities as require until resolution. You will be working closely with the customers' operations and development teams. Provide solution/technology/product consulting, technical, and sales support for the account.  

The Job
•    Work with Customer Network Operations for deployment, maintenance, administration and operational tasks  
•    Recommend configuration changes and assist with implementations 
•    Complete or coordinate maintenance window activities
•    Proactive health monitoring of software/hardware issues, Daily monitoring of system health, KPIs, logs, alarms 
•    Work within customers change management and maintenance window guidelines
•    Sandvine product inventory management
•    Diagnose Sandvine equipment failures
•    Basic scripting (use of Sandscript) 
•    Maintain documentation for projects with Sandvine to keep the documentation up to date
•    Assist with communication, consultation, coordination, escalation, and leadership to address cases with Sandvine Customer Support
•    Act as the liaison and advocate between customer operations personnel and Sandvine customer support, including the Account Management team and engineering staff
•    Provide knowledge transfer to customer


What skills you bring
  • BS or MS (or equivalent) degree in Engineering or Computer Science
  • 5+ year experience in networking and data communications industry with different operator networks and/or vendors for Wireline (Cable, DSL, FTTx etc) and Wireless (Satellite, WiFi, LTE, GPRS-3G, CDMA-3G, WiMAX, GSM, UMTS etc)
  • Good understanding of end-to-end network call flows, as well as relevant technologies & protocols (DHCP, RADIUS, DIAMETER, GTP/GTP-C, BGP, SOAP, REST, LDAP, etc)
  • Commanding knowledge of unix based operating systems such as Linux, FreeBSD etc
  • Exposure to and understanding of web application concepts like P2P, VoIP, WAP, MMS, RTSP, VPN
  • Excellent background in diameter application Gx/Gy and interface with charging and policy control
  • Excellent technical background with a strong understanding of networking (specifically IP related technologies)
  • Experience with or exposure to programming or scripting languages such as Java, C/C++, python, Perl etc
  • Excellent demonstrated customer interaction skills in a technical or professional services type role
  • Excellent oral and written communication and presentation skills
  • Excellent troubleshooting and investigation skills

Additional Assets:
  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers
  • Experience with web technologies (Javascript, HTML5, HTTP, etc.)
  • Knowledge of packet level debugging using Wireshark, tcpdump, tcpreplay or similar tools
  • Experience of data modelling, DB administration, SQL/Postgresql, ETL and/or BI in general
  • Understanding of billing and charging concepts and experience with Online Charging and Policy Enforcement (OCS, PCRF, PCEF)
  • Knowledge of industry models and best practices (eg. Scrum, ITIL etc)
  
About Sandvine

Networks are evolving, and operators need to keep up. At Sandvine, we’re working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter – all while exceeding their expectations.
As a Sandviner, you’ll take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.

 
What can you expect from us
  • Competitive compensation plan
  • Benefits and vacation from day one
  • Flexible working hours – in some roles work from home
  • Employee development including training programs and mentorship
  • Career development and advancement opportunities
  • International travel opportunities (role-dependent)
 

 

Sandvine Applicant Data Protection Authorization
Thank you for your interest in Sandvine. In order to consider you for possible employment with Sandvine, we need to collect and process some of your personal data. Please read the following Sandvine Data Protection Authorization and provide your consent to collect and process your personal information for employment consideration. Your data will be retained by Sandvine in our global recruitment system located in Canada for a period of five years.
The information you are submitting to Sandvine is considered personal information and may be protected by worldwide data protection laws, including but not limited to the Canadian PIPEDA and the EU General Data Protection Regulation (GDPR). Sandvine takes data privacy compliance very seriously and is committed to compliance with all applicable privacy laws. Sandvine requires your permission to collect, process, use, store, and share your personal information, as well as transfer this information to our recruitment system. Sandvine will not share, sell, or rent your personal information with or to third parties for their personal use without your consent. Access to your data will be strictly limited to Sandvine’s Staffing Operations, Recruitment Personnel, Sandvine Hiring Managers, and relevant employees selected to conduct employment interviews. Any individual requiring access to your personal data as part of his/her job responsibilities is trained on data privacy laws and held accountable for compliance.
For a copy of the Sandvine Privacy Policy, or for privacy-related questions, please email careers@sandvine.com.
By submitting your application, you acknowledge that you have read and agree to this authorization, including providing consent to collect your personal data for the purpose of potential employment or an internship with Sandvine. We will not be able to accept applications otherwise. 
 
Thank-you for your interest in Sandvine. While we’re not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role.
Sandvine is committed to supporting a culture of inclusion. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability.
 If you have an interview or workplace accommodation request, please contact our Global Talent Acquisition Team at careers@sandvine.com