TitleTechnical Support Engineer
LocationSandvine Malaysia
Department NameCustomer Support
External Description
Transform the way the world runs networks
 
The Opportunity
 
As a member of our technical support team, you will provide technical support to a named customer within the support organization. In Kuala Lumpur, you will be part of a very diverse team where you will have the opportunity to learn and interact directly with other members in the support team and Professional Services.
 
Sandvine provides a 24x7x365 service in order to cover the high availability requirements of our products. You will handle lab activities and maintenance windows involving potential troubleshooting, update changes required and full software upgrades. Proactive reviews will be completed by you on a regular basis in order to maintain stability and optimum performance of the solution. You will use your excellent troubleshooting and investigative skills to resolve technical issues for the named customer, and to communicate the features and benefits of Sandvine solutions.
 
The Job
As a successful candidate, you will work in our team environment, taking responsibility for post-sales customer support, including the management of defect entry, tracking, and escalation. You will also provide backup support for remote Sales Engineers, including preparing technical customer presentations and working with Service Providers’ to evangelize, architect, implement, and support Sandvine solutions in their networks.
 
Communication is key to this role, as your opinion and ideas will be critical for the future development and operation of Sandvine’s products as you will be a customer advocate to relaying the thoughts and comments from our customers.
 
What skills you bring
  • Minimum of 3 year experience in a technical role
  • Degree or diploma from a technical institute
  • Hands-on Unix experience (BSD/Linux/Solaris)
  • Technical background with a strong understanding of networking (specifically IP related technologies)
  • Hands-on experience with the installation, configuration, and/or operation of network equipment such as Cisco, Juniper or other network hardware manufacturers – a valuable asset
  • Excellent troubleshooting, investigative, and communications skills
  • Experience with programming and/or scripting, SQL databases, network traffic monitoring, or firewall technologies – especially in a Telecom, ISP, or Cable Internet environment – a valuable asset
  • Experience in a technical product lab setting or operational network environment – a valuable asset
  • Skills in oral, written Japanese is considered a merit

About Sandvine
Networks are evolving, and operators need to keep up. At Sandvine, we’re working with innovative customers who are looking to embrace change and constantly improve. By combining analytics, machine learning, and automation, we help hundreds of network operators around the world make their networks run simpler and smarter – all while exceeding their expectations.
As a Sandviner, you’ll take on new challenges, learn from industry leaders, and contribute to creative solutions as part of a growing team that is transforming the way the world runs networks.

 
What can you expect from us
  • Competitive compensation plan
  • Benefits and vacation from day one
  • Flexible working hours – in some roles work from home
  • Employee development including training programs and mentorship
  • Career development and advancement opportunities
  • International travel opportunities (role-dependent)
 
 
 
Sandvine Applicant Data Protection Authorization
Thank you for your interest in Sandvine. In order to consider you for possible employment with Sandvine, we need to collect and process some of your personal data. Please read the following Sandvine Data Protection Authorization and provide your consent to collect and process your personal information for employment consideration. Your data will be retained by Sandvine in our global recruitment system located in Canada for a period of five years.
The information you are submitting to Sandvine is considered personal information and may be protected by worldwide data protection laws, including but not limited to the Canadian PIPEDA and the EU General Data Protection Regulation (GDPR). Sandvine takes data privacy compliance very seriously and is committed to compliance with all applicable privacy laws. Sandvine requires your permission to collect, process, use, store, and share your personal information, as well as transfer this information to our recruitment system. Sandvine will not share, sell, or rent your personal information with or to third parties for their personal use without your consent. Access to your data will be strictly limited to Sandvine’s Staffing Operations, Recruitment Personnel, Sandvine Hiring Managers, and relevant employees selected to conduct employment interviews. Any individual requiring access to your personal data as part of his/her job responsibilities is trained on data privacy laws and held accountable for compliance.
For a copy of the Sandvine Privacy Policy, or for privacy-related questions, please email careers@sandvine.com.
By submitting your application, you acknowledge that you have read and agree to this authorization, including providing consent to collect your personal data for the purpose of potential employment or an internship with Sandvine. We will not be able to accept applications otherwise. 
 
Thank-you for your interest in Sandvine. While we’re not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role.
Sandvine is committed to supporting a culture of inclusion. We welcome and encourage applications from all qualified applicants regardless of race, ethnic origin, religion, age, gender, sexual orientation, ability or disability.
 If you have an interview or workplace accommodation request, please contact our Global Talent Acquisition Team at careers@sandvine.com